Your data matters

1. Introduction

MyFinance-Online (Pty) Ltd (“we”, “our”, “us”) is a South African accounting and tax firm providing bookkeeping, payroll, accounting, and advisory services to individuals and businesses.
We are committed to protecting your personal information and ensuring transparency in how it is collected, used, and safeguarded, in compliance with the Protection of Personal Information Act (POPIA).

By using our website www.myfinance-online.co.za or by engaging our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect personal and business information necessary to deliver our services effectively, including but not limited to:

• Full name, ID number, and contact details
• Company registration details and tax numbers
• Financial, accounting, and payroll information
• Documents uploaded or shared with us (e.g. bank statements, invoices, payslips)
• Communication records (emails, chats, meeting notes)
• Website usage data (via cookies and analytics tools)

We collect this information directly from you or from authorised third parties such as SARS, CIPC, or other statutory institutions.

3. How We Use Your Information

Your information is used strictly for lawful business purposes, including:

• Providing accounting, payroll, and tax services
• Preparing statutory returns and financial statements
• Processing payments, debit orders, and billing
• Communicating with clients and handling support queries
• Maintaining compliance with SARS, CIPC, and other regulators
• Improving our systems, website, and service delivery

We do not sell, rent, or distribute your personal information to unauthorised third parties.

4. Data Storage and Security

We take reasonable technical and organisational measures to protect your data from loss, misuse, unauthorised access, and disclosure.
All client data is stored securely in encrypted environments protected by strong access controls.

Electronic communication between your device and our systems is secured using TLS/SSL encryption.

5. Data Sharing

We may share your information with:

• SARS, CIPC, COIDA, and other statutory bodies (for compliance purposes)
• Professional consultants, auditors, or legal advisors bound by confidentiality
• Service providers assisting us in securely managing our operations (e.g. email hosting, cloud storage)
• Law enforcement or regulators when legally required

All such sharing complies with POPIA and confidentiality obligations.

6. Cookies and Website Tracking

Our website uses cookies to enhance your browsing experience and analyse traffic patterns.
Cookies help us understand which content is most useful and allow certain features to function properly.

You can control or disable cookies through your browser settings.
By continuing to use our website, you consent to our use of cookies in line with this policy.

7. Retention of Information

We retain your information for as long as it is necessary for:

• Providing our professional services
• Meeting legal, regulatory, and tax obligations
• Maintaining proper business and audit records

After this period, information is securely deleted or archived in compliance with POPIA.

8. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or deletion of inaccurate information
• Object to processing under certain circumstances
• Lodge a complaint with the Information Regulator (South Africa)

📧 Information Regulator Contact:
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

MyFinance-Online (Pty) Ltd
📍 Bloemfontein, South Africa
📧 info@myfinance-online.co.za
🌐 www.myfinance-online.co.za

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. The updated version will always be posted on this page with a revised “Last Updated” date.